HelpHub Specialist

Podium Education • Austin, TX

10d • Remote

About The Position

HelpHub Specialists support students with academic questions on assignments and projects. The time commitment is approximately 15-20 working hours per week, and weekend work is required. This opportunity is only available to those who have completed both Parts (courses) for one of the following Tracks: Digital Marketing Part 1: Ecommerce Marketing with Shopify Part 2: Customer Acquisition Data Analytics Part 1: Intro to Data Analytics Part 2: Data Visualization with Tableau Coding for Data Part 1: Data Wrangling with SQL Part 2: Intro to Python for Data Web Development for Everyone Career Rotation. As a HelpHub Specialist, you’ll play an essential role in supporting student success by delivering timely, accurate, and meaningful guidance through chat and video interactions. You’ll be responsible for providing high-quality feedback on assignments, assisting with platform and coding questions, and helping students navigate course content and tools. This position requires a tech-savvy, detail-oriented individual who is adaptable to frequent updates and committed to going above and beyond in helping students achieve their academic goals.

Requirements

• Must have completed and excelled in both parts of one of the following tracks: Digital Marketing (Shopify and Meta Ads), Web Development (HTML, CSS, JavaScript), Data Analytics (Excel and Tableau), Coding for Data (SQL, Tableau, Python).
• Strong commitment to supporting student success and providing an exceptional learning experience.
• Thorough in reviewing assignments and providing feedback; attentive to nuances in student questions.
• Comfortable working with various online tools, including platforms with evolving coding syntax and functionality.
• Quick to adjust to changes in track content and platform features, with a willingness to take on new challenges and tasks.
• Ability to balance multiple student inquiries, maintaining timely responses without sacrificing quality.
• Access to a high-speed internet connection.
• Hardware: Mac, Windows PC, or Chromebook.
• Headphones or Headset.
• Webcam.

Nice To Haves

• Experience tutoring or teaching.
• Experience applying digital marketing, data analytics or coding/web development skills professionally.
• Completed more than one Track of The Global Career Accelerator.

Responsibilities

• Provide prompt and helpful responses to student inquiries, delivering resolutions through live chat and video as needed.
• Ensure students feel supported, confident, and motivated by creating a positive and encouraging experience.
• Review and provide timely, constructive feedback on student assignments, focusing on clarity, accuracy, and completeness.
• Identify areas where students can improve, offering actionable suggestions to support their learning and growth.
• Stay current with updates to track content, coding syntax, and platform changes to provide accurate support.
• Demonstrate flexibility and a quick learning curve to adapt to any modifications or new tools introduced.
• Comfortably navigate multiple systems, tools, and platforms used in our courses.
• Utilize tech resources efficiently to enhance response speed, accuracy, and overall service quality.
• Take on additional tasks and responsibilities as assigned, contributing to the overall improvement and efficiency of the HelpHub team.
• Participate actively in team projects, feedback sessions, and other collaborative initiatives.

Benefits

• Hourly Compensation: Starting at $16 per hour, with weekend availability required.
• Career Growth Opportunities: Potential for advancement within the company and opportunities to develop professionally as part of a dynamic team.
• Collaborative and Talented Team: Work alongside talented and intelligent co-workers in a supportive and stimulating environment.
• Impactful Work: Contribute to reshaping the college experience and positively influencing student outcomes.
• Startup Environment: Gain hands-on experience in a fast-paced startup, learning about diverse aspects of business operations and startup culture.
• Technical Skill Development: Build expertise navigating backend systems, including Communication Management Systems (CMS), Learning Management Systems (LMS), and Customer Relationship Management (CRM) tools, and various productivity software.
• Hands-On Skill Application: Reinforce and expand digital marketing, coding/web development, and data analytics skills by working one-on-one with students and quality-assuring new content.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed