Hearing Instrument Specialist

Amplifon • Lancaster, OH

6d • $100,000 - $150,000

About The Position

Miracle-Ear is seeking a licensed Hearing Care Professional to lead customers through their hearing-care journey. The role administers comprehensive hearing evaluations, provides personalized consultations, supports hearing aid fittings and demonstrations, and delivers after-care services. The specialist also contributes to office revenue and community engagement through clinical excellence, customer service, sales, and local outreach. This position reports to the Area Manager and offers standard business hours, Monday through Friday.

Requirements

• Active licensure as a Hearing Instrument Specialist or Dispensing Audiologist.
• At least 1 year of training or related experience as a Hearing Instrument Specialist.
• Proficiency in Microsoft Office, Windows, CRM, and POS systems.
• Current knowledge of hearing aid devices and technology.

Nice To Haves

• Experience in a customer-facing role with a strong dedication to high-quality service.
• A confident, attentive, empathetic, and solution-oriented approach to customer care.
• Motivation to work in a purpose-driven environment and help others improve their quality of life.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
• Guide customers through hearing device fittings and demonstrations and educate them about hearing health.
• Provide quality after-care services and personalized consultations tailored to customers’ needs and lifestyles.
• Lead sales of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to provide a high-quality customer experience, manage schedules effectively, and support smooth store operations.
• Maintain accurate and private customer records in compliance with protected healthcare data regulations.
• Support marketing initiatives and manage special events to promote hearing health awareness and local engagement.
• Stay current on industry trends and maintain professional credentials through continuing education.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Health Savings Account.
• Life insurance.
• Family hearing aid benefits.
• Paid Time Off (PTO).
• Paid holidays.
• Volunteer time off.
• Parental leave.
• Access to a Wellness Hub and Employee Assistance Program (EAP).
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed