Hearing Instrument Specialist

Amplifon•Lancaster, OH

About The Position

Miracle-Ear is seeking a Hearing Care Professional to administer comprehensive hearing evaluations and provide personalized consultations that help customers rediscover the emotions of sound. Reporting to the Area Manager, this role drives office revenue and community engagement through clinical excellence and dedicated customer service. The position includes standard business hours, Monday through Friday, and compensation of $100,000–$150,000, including base salary and an uncapped commission structure. The role combines clinical services, hearing aid sales, customer care, office operations, and community engagement. The specialist conducts evaluations, guides customers through device fittings and demonstrations, provides after-care, and recommends solutions tailored to individual needs and lifestyles. They also support revenue goals, coordinate with the Front Office Associate, maintain accurate and compliant customer records, and help promote hearing health in the local community. Miracle-Ear has operated for over 75 years and has more than 1,500 franchised and corporate-owned retail clinics across the United States. It is part of Amplifon, which operates in 25 countries and has 20,300 employees worldwide. The company notes that AI tools may assist with resume screening, and identifies itself as an equal opportunity employer that values diversity.

Requirements

Active license as a Hearing Instrument Specialist or Dispensing Audiologist.
At least 1 year of training or related experience as a Hearing Instrument Specialist.
Proficiency in Microsoft Office, Windows, CRM, and POS systems.
Current knowledge of hearing aid devices and technology.

Nice To Haves

Experience in a customer-facing role with a strong commitment to high-quality service.
A confident, attentive, empathetic, and solution-oriented approach to customer care.
Motivation to work in a purpose-driven environment and help others improve their quality of life.

Responsibilities

Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
Guide customers through hearing device fittings and demonstrations, and educate them about the importance of hearing health.
Provide quality after-care services and personalized consultations tailored to customers' needs and lifestyles.
Lead the sale of hearing aids and accessories to contribute to individual and office revenue goals.
Partner with the Front Office Associate to provide a high-quality customer experience, manage schedules effectively, and support smooth store operations.
Maintain accurate and private customer records in compliance with regulations governing protected healthcare data.
Support local marketing initiatives and manage special events to promote hearing health awareness.
Keep current on industry trends and maintain professional credentials through continuing education.

Benefits

Medical, dental, and vision coverage.
401(k) with company match.
Health Savings Account.
Life insurance.
Family hearing aid benefits.
Paid Time Off (PTO).
Paid holidays.
Volunteer time off.
Parental leave.
Access to a Wellness Hub and Employee Assistance Program (EAP).
Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.