Hearing Instrument Specialist

Amplifon • Kansas City, KS

8d

About The Position

Miracle-Ear is seeking a Hearing Care Professional to lead the customer journey through comprehensive hearing evaluations, personalized consultations, and hearing-device services. Reporting to the Area Manager, the role contributes to office revenue and community engagement through clinical expertise and customer service. Compensation is $100,000–$150,000, including base salary and uncapped commission. The schedule is standard business hours, Monday through Friday.

Requirements

• Active licensure as a Hearing Instrument Specialist or Dispensing Audiologist.
• At least 1 year of training or related experience as a Hearing Instrument Specialist.
• Proficiency with Microsoft Office, Windows, CRM, and POS systems.
• Current knowledge of hearing-aid devices and technology.

Nice To Haves

• Experience in a customer-facing role with a strong dedication to high-quality service.
• A confident, attentive, empathetic, and solution-oriented approach to customer care.
• Motivation to work in a purpose-driven environment and help others improve their quality of life.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
• Guide customers through hearing-device fittings and demonstrations and explain the importance of hearing health.
• Provide after-care services and personalized consultations tailored to customers’ needs and lifestyles.
• Lead sales of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to deliver a high-quality customer experience, manage schedules effectively, and support smooth store operations.
• Maintain accurate customer records and protect customer information in compliance with applicable healthcare data regulations.
• Support marketing initiatives and manage special events to promote hearing-health awareness in the local community.
• Keep current on industry trends and maintain professional credentials through continuous education.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Health Savings Account.
• Life insurance.
• Family hearing-aid benefits.
• Paid Time Off.
• Paid holidays.
• Volunteer time off.
• Parental leave.
• Access to a Wellness Hub and Employee Assistance Program.
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed