Hearing Instrument Specialist

Amplifon • Kansas City, KS

10h • $100,000 - $150,000

About The Position

Miracle-Ear is seeking a Hearing Care Professional to lead the customer journey through comprehensive hearing evaluations, personalized consultations, hearing-aid fittings and demonstrations, and after-care services. Reporting to the Area Manager, the specialist supports office revenue goals and community engagement while providing clinical expertise and customer service. The role includes standard business hours Monday through Friday. Compensation is $100,000–$150,000, including base salary and uncapped commission.

Requirements

• Active licensure as a Hearing Instrument Specialist or Dispensing Audiologist.
• At least one year of training or related experience as a Hearing Instrument Specialist.
• Proficiency with Microsoft Office, Windows, CRM, and POS systems.
• Current knowledge of hearing-aid devices and technology.

Nice To Haves

• Experience in a customer-facing role with a strong commitment to high-quality service.
• A confident, attentive, empathetic, and solution-oriented approach to customer care.
• Motivation to work in a purpose-driven environment and help improve others’ quality of life.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
• Guide customers through device fittings and demonstrations and educate them about hearing health.
• Provide quality after-care services and personalized consultations tailored to customers’ needs and lifestyles.
• Lead the sale of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to provide a high-quality customer experience, manage schedules effectively, and support smooth store operations.
• Maintain accurate customer records and protect privacy in compliance with regulations governing protected healthcare data.
• Support marketing initiatives and manage special events to promote hearing health awareness in the local community.
• Stay current on industry trends and maintain professional credentials through continuing education.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Health Savings Account.
• Life insurance.
• Family hearing-aid benefits.
• Paid time off.
• Paid holidays.
• Volunteer time off.
• Parental leave.
• Access to a Wellness Hub and Employee Assistance Program.
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed