Hearing Instrument Specialist

Amplifon•Olathe, KS

8h•$100,000 - $150,000

About The Position

Miracle-Ear is seeking a Hearing Care Professional to lead customers through their hearing-care journey by administering comprehensive hearing evaluations and providing personalized consultations. Reporting to the Area Manager, this role drives office revenue and community engagement through clinical excellence and customer service. Compensation is $100,000–$150,000, including base salary and uncapped commission. The schedule is standard business hours, Monday through Friday. The position includes clinical care, hearing-device sales and demonstrations, after-care services, customer record management, and local community engagement. The specialist partners with the Front Office Associate to support a high-quality customer experience and smooth office operations, and maintains professional credentials through continuing education.

Requirements

Active licensure as a Hearing Instrument Specialist or Dispensing Audiologist.
At least 1 year of training or related experience as a Hearing Instrument Specialist.
Proficiency with Microsoft Office, Windows, CRM, and POS systems.
Current knowledge of hearing aid devices and technology.

Nice To Haves

Experience in a customer-facing role with a strong commitment to high-quality service.
A confident, attentive, empathetic, and solution-oriented approach to customer care.
Motivation to work in a purpose-driven environment and help others improve their quality of life.

Responsibilities

Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
Guide customers through hearing-device fittings and demonstrations and educate them about hearing health.
Provide after-care services and personalized consultations tailored to customers’ needs and lifestyles.
Sell hearing aids and accessories to contribute to individual and office revenue goals.
Partner with the Front Office Associate on customer experience, schedule management, and store operations.
Maintain accurate, private customer records in compliance with protected healthcare data regulations.
Support local marketing initiatives and manage special events to promote hearing health awareness.
Stay current on industry trends and maintain professional credentials through continuing education.

Benefits

Medical, dental, and vision coverage.
401(k) with company match.
Health Savings Account.
Life insurance.
Family hearing aid benefits.
Paid Time Off (PTO).
Paid holidays.
Volunteer time off.
Parental leave.
Access to a Wellness Hub and Employee Assistance Program (EAP).
Continuous training, development, and support through Ampli-Academy and other specialized learning platforms.