Hearing Instrument Specialist

Amplifon • Olathe, KS

11d

About The Position

Miracle-Ear is seeking a Hearing Care Professional to lead customers through their hearing care journey. The role involves conducting comprehensive hearing evaluations, providing personalized consultations, and helping customers choose and use hearing devices. Reporting to the Area Manager, the position also contributes to office revenue and community engagement through clinical excellence and customer service. The schedule is standard business hours, Monday through Friday. Compensation is $100,000–$150,000, including base salary and uncapped commission.

Requirements

• Active licensure as a Hearing Instrument Specialist or Dispensing Audiologist.
• At least 1 year of training or related experience as a Hearing Instrument Specialist.
• Proficiency with Microsoft Office, Windows, CRM, and POS systems.
• Current knowledge of hearing aid devices and technology.

Nice To Haves

• Experience in a customer-facing role with a strong dedication to high-quality service.
• A confident, attentive, empathetic, and solution-oriented approach to customer care.
• Motivation to work in a purpose-driven environment and help others improve their quality of life.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
• Guide customers through hearing-device fittings and demonstrations and explain the importance of hearing health.
• Provide after-care services and personalized consultations suited to customers’ needs and lifestyles.
• Lead sales of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to support customer experience, schedule management, and store operations.
• Maintain accurate customer records and protect privacy in compliance with protected healthcare data regulations.
• Support local marketing initiatives and manage special events that promote hearing health awareness.
• Stay current on industry trends and maintain professional credentials through continuous education.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Health Savings Account.
• Life insurance.
• Family hearing aid benefits.
• Paid time off.
• Paid holidays.
• Volunteer time off.
• Parental leave.
• Access to a Wellness Hub and Employee Assistance Program.
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed