Hearing Care Provider- Escondido, CA

WSA Americas•Escondido, CA

2d•Onsite

About The Position

HearUSA, part of WSA, is hiring a Hearing Care Provider in Escondido, California. The role delivers client-centered hearing care, including comprehensive evaluations, hearing aid recommendations, fittings, demonstrations, follow-up care, and repairs. The provider works with internal teams and local community partners to grow center revenue and expand access to hearing care while complying with licensing requirements, FDA guidelines, company policies, quality practice guidelines, and HIPAA requirements. The position supports ongoing professional development and offers field support, training, continuing education, licensing reimbursement, and career advancement opportunities. The stated salary range is $60,000–$85,000, with additional incentives and benefits described below.

Requirements

Experience in a similar Audiology or Hearing Aid Specialist role.
Active state license in Audiology and/or hearing aid dispensing.
Ability to pay close attention to detail and work with a high degree of accuracy.
Basic or advanced written communication skills.
Experience interacting with customers or clients.
Ability to communicate detailed or technical information clearly, accurately, and concisely.
Ability to work quickly, accurately, and independently in a fast-paced environment.

Nice To Haves

1–5 years of experience preferred.

Responsibilities

Perform comprehensive hearing evaluations and select and fit hearing aids using the Simply Excellent Hearing Care service model.
Meet a minimum NPS score of 75.
Demonstrate hearing aids during annual evaluations to provide clients with personalized auditory simulations.
Evaluate test results alongside client needs and make personalized recommendations that maximize client benefits.
Perform routine follow-ups, clean-and-check services, and hearing aid repairs.
Maintain skills in ear impression taking, earmold modification, and recommending ALD accessories.
Partner with the District Manager, HCP Team Leads, and Learning and Development to adopt initiatives that grow center revenue and serve more clients.
Build local community relationships and support marketing campaigns, including outreach to physicians and participation in health fairs; complete at least one community outreach and/or physician marketing activity per quarter.
Comply with state licensing laws, FDA guidelines, WSA policies, and HearUSA Quality Practice Guidelines.
Maintain HIPAA-compliant practices and complete documentation, outcome notes, and referrals for all clients.
Participate in continued professional development across consultative counseling and the selling, fitting, and troubleshooting of current hearing aid technology.
Embody HearUSA’s values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.