Hearing Care Provider-Eatontown

WSA Americas•Eatontown, NJ

About The Position

HearUSA, part of WSA, is seeking a Hearing Care Provider to deliver client-centered hearing care. The role performs comprehensive hearing evaluations and recommends, demonstrates, selects, and fits hearing aids based on test results and each client's needs. It also provides follow-up care, cleaning and checks, repairs, and related hearing technology support. The Hearing Care Provider contributes to center growth through community outreach and marketing, collaborates with district and training teams on new initiatives, and maintains compliance with licensing laws, FDA guidelines, company policies, quality practice guidelines, and HIPAA. Continued professional development and a commitment to HearUSA's values and Simply Excellent Hearing Care service model are expected.

Requirements

Experience in a similar audiology or hearing aid specialist role.
Active state license in audiology and/or hearing aid dispensing.
Ability to pay close attention to detail with a high degree of accuracy.
Basic or advanced written communication skills.
Experience interacting with customers or clients.
Ability to communicate detailed or technical information clearly, accurately, and concisely.
Ability to work quickly, accurately, and independently in a fast-paced environment.

Nice To Haves

1–5 years of experience preferred.

Responsibilities

Perform comprehensive hearing evaluations and select and fit hearing aids using the Simply Excellent Hearing Care service model.
Meet the minimum NPS score of 75.
Demonstrate hearing aids during annual evaluations to provide clients with a personalized auditory simulation.
Evaluate test results alongside client needs and make personalized recommendations that maximize client benefits.
Perform routine follow-ups, cleanings and checks, and hearing aid repairs.
Maintain skills in ear impression taking, earmold modification, and recommending ALD accessories.
Partner with the District Manager, HCP Team Leads, and Learning & Development to adopt initiatives that grow center revenue and serve more clients.
Build local community relationships to generate service demand and support marketing campaigns, including outreach to physicians and participation in health fairs.
Complete one community outreach and/or physician marketing activity per quarter.
Comply with state license laws, FDA guidelines, WSA policies, and HearUSA Quality Practice Guidelines.
Maintain HIPAA-compliant operations and complete documentation, outcome notes, and referrals for all clients.
Engage in continued professional development across service delivery, counseling, selling, fitting, and troubleshooting current hearing aid technology.
Embrace HearUSA's culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.