Hearing Aid Technician-Great Neck

WSA Americas•Village of Great Neck, NY

2d•$22 - $24

About The Position

WSAudiology is a global hearing aid company, and HearUSA is part of the WSAudiology group. HearUSA aims to improve hearing care and provide high standards of modern hearing health through its network of independent Hearing Care Professionals and U.S. centers. The Hearing Aid Technician provides routine hearing aid services and client support, including troubleshooting, cleaning, maintenance guidance, and help with mobile apps and device pairing. The role supports Hearing Care Professionals with repairs, orders, stock preparation, and appointment readiness. It also contributes to center operations, customer service, referral development, and team goals while following FDA guidelines and HearUSA practice guidelines and QPG protocols.

Requirements

Possess at minimum one of the listed qualifications: an associate's degree in audiology from a training program approved by a national certifying body; a bachelor's degree from a college with an audiology assistant certificate program; a bachelor's degree with a major in audiology, speech-language pathology, or communication sciences and disorders; or an associate, bachelor's, or advanced degree plus 18 credit hours of audiology coursework, including 6 credit hours in disorders of speech, language, or hearing, subject to other coursework approved by the Board.
1–2 years of experience.
Ability to pay close attention to detail with a high degree of accuracy.
Ability to work quickly, accurately, and independently in a fast-paced environment.
Willingness to learn and use new computer programs and applications.

Nice To Haves

Experience interacting with customers or clients.
Experience in a sales environment.
Experience working in a team environment and achieving monthly goals.
High school diploma or equivalent work history.

Responsibilities

Perform basic hearing aid troubleshooting, checks, listening checks, and cleaning.
Use established marketing tools, including outbound calls, to develop business opportunities and referral sources.
Work with front office staff to convert walk-in clients, recall existing clients, and answer incoming calls.
Maintain a clean, inviting, and friendly environment in the center.
Follow FDA guidelines, HearUSA practice guidelines, and QPG protocols while providing routine and follow-up client care.
Work with center staff to achieve goals established by management.
Complete the second half of HAFs and clean-and-check appointments to increase HCP capacity.
Counsel clients on hearing aid maintenance and proper insertion.
Help clients download hearing aid apps, pair hearing aids with mobile phones, and understand device use.
Assist HCPs with sending and checking in hearing aid repairs, ordering hearing aids and accessories, and preparing stock hearing aids for Auditory Simulations and fittings.
Help ensure products are prepared and ready to dispense.
Check in hearing aids and repairs; order hearing aids, earmolds, and accessories; and scan impressions where applicable.
Restore settings on repaired hearing aids and contact clients for pickup.
Verify that hearing aids have arrived for scheduled appointments.