Hearing Aid Technician-Great Neck

WSA Americas•Great Neck, NY

About The Position

WSAudiology is a global leader in the hearing aid industry, with 12,000 colleagues in 130 countries. HearUSA, part of WSAudiology, works to advance hearing care through a network of independent Hearing Care Professionals and hearing centers. The Hearing Aid Technician provides routine hearing-aid services and client support, helps prepare products for appointments and fittings, and assists the Hearing Care Professional and center team in meeting business and service goals.

Requirements

Meet the stated education or coursework qualification: an associate's degree in audiology from a training program approved by a national certifying body; a bachelor's degree from a college with an audiology assistant certificate program; a bachelor's degree with a major in audiology, speech-language pathology, or communication sciences and disorders; or an associate, bachelor's, or advanced degree plus 18 credit hours of audiology coursework, including 6 credit hours in speech, language, or hearing disorders, with other coursework as approved by the Board.
Have 1–2 years of experience.
Pay close attention to detail and work with a high degree of accuracy.
Work quickly, accurately, and independently in a fast-paced environment.
Be willing to learn and use new computer programs and applications.

Nice To Haves

Experience interacting with customers or clients.
Experience in a sales environment.
Experience working in a team environment and achieving monthly goals.
High school diploma or equivalent work history.

Responsibilities

Perform basic hearing-aid troubleshooting, hearing-aid checks, listening checks, and cleaning.
Use established marketing tools, including outbound calls, to develop business opportunities and referral sources.
Work with front-office staff to convert walk-in clients, recall existing clients, and answer incoming phone calls.
Maintain a clean, inviting, and friendly environment for customers and potential customers.
Follow FDA guidelines, HearUSA practice guidelines, and QPG protocols while providing routine and follow-up client care.
Work with other center staff to achieve goals established by management.
Complete the second half of HAFs and clean-and-check appointments to open Hearing Care Professional capacity.
Counsel clients on hearing-aid maintenance and proper insertion.
Help clients download hearing-aid apps, pair hearing aids with mobile phones, and learn how to use them.
Assist the Hearing Care Professional with sending out and checking in repairs, ordering hearing aids and accessories, and setting up stock hearing aids for auditory simulations and fittings.
Help ensure products are prepared and ready to dispense.
Check in hearing aids and repairs; order hearing aids, earmolds, and accessories; and scan impressions where applicable.
Restore settings on repaired hearing aids and call clients when repairs are ready for pickup.
Verify that hearing aids have arrived for scheduled appointments.