Hearing Aid Specialist

Amplifon • Lakeland, FL

4d

About The Position

Miracle-Ear is seeking an actively licensed Hearing Care Professional to lead the customer journey through comprehensive hearing evaluations, personalized consultations, device fittings, and after-care services. The role combines clinical excellence with customer service, sales, office revenue growth, and community engagement. The Hearing Aid Specialist reports to the Area Manager and works in partnership with the Front Office Associate to support a high-quality customer experience and smooth store operations.

The position offers standard business hours, Monday through Friday, from 8:30 a.m. to 5:00 p.m. Compensation is $100,000 plus earning potential through base salary and an uncapped commission structure. Miracle-Ear has over 1,500 franchised and corporate-owned retail clinics across the United States and is part of Amplifon, which operates in 25 countries with 20,300 employees worldwide.

Requirements

• Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist.
• At least 1 year of training or related experience as a Hearing Instrument Specialist.
• Proficiency in Microsoft Office, Windows, CRM, and POS systems.
• Current knowledge of hearing aid devices and technology.

Nice To Haves

• Experience in a customer-facing role with a strong dedication to high-quality service.
• A confident, attentive, empathetic, and solution-oriented approach to customer care.
• Motivation to work in a purpose-driven environment and help others improve their quality of life.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
• Guide customers through hearing-device fittings and demonstrations, and educate them on the importance of hearing health.
• Provide quality after-care services and personalized consultations suited to customers’ needs and lifestyles.
• Lead sales of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to provide a high-quality customer experience, manage schedules effectively, and support smooth store operations.
• Maintain accurate customer data and records in compliance with protected healthcare data regulations.
• Support marketing initiatives and manage special events to promote hearing health awareness in the local community.
• Stay current on industry trends and maintain professional credentials through continuing education.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Health Savings Account
• Life insurance
• Family hearing aid benefits
• Paid Time Off
• Paid holidays
• Volunteer time off
• Parental leave
• Access to a Wellness Hub
• Employee Assistance Program
• Continuous training, development, and support through Ampli-Academy and other specialized learning platforms

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed