Hearing Aid Specialist

Amplifon • Lynchburg, VA

4d

About The Position

Miracle-Ear is seeking a licensed Hearing Care Professional to lead customers through the hearing care journey. The role administers comprehensive hearing evaluations, provides personalized consultations, and supports customers in rediscovering the emotions of sound. Reporting to the Area Manager, the specialist contributes to office revenue and community engagement through clinical excellence and customer service. Compensation is listed as $100,000+ earning potential, including base salary and an uncapped commission structure. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Miracle-Ear has operated for over 75 years and provides hearing solutions through more than 1,500 franchised and corporate-owned retail clinics across the United States. It supports local communities through the Miracle-Ear Foundation. Amplifon is described as a global hearing care retail leader, present in 25 countries with 20,300 employees worldwide.

Requirements

• Active licensure as a Hearing Instrument Specialist or Dispensing Audiologist.
• At least 1 year of training or related experience as a Hearing Instrument Specialist.
• Proficiency in Microsoft Office, Windows, CRM, and POS systems.
• Current knowledge of hearing aid devices and technology.

Nice To Haves

• Experience in a customer-facing role with a strong commitment to high-quality service.
• A confident, attentive, empathetic, and solution-oriented approach to customer care.
• Motivation to work in a purpose-driven environment and help others improve their quality of life.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
• Guide customers through hearing-device fittings and demonstrations, including education about hearing health.
• Provide after-care services and personalized consultations tailored to customers’ needs and lifestyles.
• Lead sales of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to deliver a high-quality customer experience, manage schedules effectively, and support smooth store operations.
• Maintain accurate and private customer records in compliance with protected healthcare data regulations.
• Support marketing initiatives and manage special events to promote hearing health awareness in the local community.
• Keep current with industry trends and maintain professional credentials through continuing education.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Health Savings Account
• Life insurance
• Family hearing aid benefits
• Paid Time Off (PTO)
• Paid holidays
• Volunteer time off
• Parental leave
• Access to a Wellness Hub
• Employee Assistance Program (EAP)
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed