Hearing Aid Specialist

Amplifon • Lynchburg, VA

4d

About The Position

Miracle-Ear is seeking a licensed Hearing Care Professional to lead the customer journey through comprehensive hearing evaluations, personalized consultations, hearing aid fittings, and after-care services. Reporting to the Area Manager, the specialist will contribute to office revenue and community engagement through clinical excellence and customer service. The role offers standard business hours, Monday through Friday, from 8:30 a.m. to 5:00 p.m. Compensation is listed as $100,000 plus earning potential, including base salary and an uncapped commission structure.

Miracle-Ear has provided hearing solutions for over 75 years and operates more than 1,500 franchised and corporate-owned retail clinics across the United States. The company supports local communities through the Miracle-Ear Foundation. Amplifon is the global leader in the hearing care retail market, with a presence in 25 countries and 20,300 employees worldwide. Amplifon Americas is headquartered in Minneapolis, Minnesota, and supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear.

The employer is an equal opportunity employer and states that AI tools may assist with resume screening, while hiring decisions are made by its recruitment team. Candidates may request accommodations during the interview and assessment process.

Requirements

• Active license as a Hearing Instrument Specialist or Dispensing Audiologist.
• At least 1 year of training or related experience as a Hearing Instrument Specialist.
• Proficiency in Microsoft Office, Windows, CRM, and POS systems.
• Current knowledge of hearing aid devices and technology.

Nice To Haves

• Experience in a customer-facing role with a strong dedication to high-quality service.
• A confident, attentive, empathetic, and solution-oriented approach to customer care.
• Motivation to work in a purpose-driven environment and help others improve their quality of life.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
• Guide customers through hearing device fittings and demonstrations and educate them about hearing health.
• Provide after-care services and personalized consultations tailored to customers’ needs and lifestyles.
• Lead sales of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to support a high-quality customer experience, effective schedule management, and smooth store operations.
• Maintain accurate and private customer records in compliance with protected healthcare data regulations.
• Support marketing initiatives and manage special events to promote hearing health awareness in the local community.
• Stay current on industry trends and maintain professional credentials through continuing education.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Health Savings Account.
• Life insurance.
• Family hearing aid benefits.
• Paid time off.
• Paid holidays.
• Volunteer time off.
• Parental leave.
• Access to a Wellness Hub and Employee Assistance Program (EAP).
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.
• Base salary and uncapped commission earning potential.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed