Hearing Aid Specialist

Amplifon • Bridgeport, WV

5d

About The Position

Miracle-Ear is seeking a licensed Hearing Care Professional to lead the customer journey through comprehensive hearing evaluations, personalized consultations, device fittings, demonstrations, and after-care services. The role focuses on helping customers understand hearing loss and hearing health while tailoring solutions to their needs and lifestyles.

Reporting to the Area Manager, the Hearing Aid Specialist contributes to individual and office revenue goals by selling hearing aids and accessories. The position also supports customer experience and store operations, maintains accurate customer records in compliance with protected healthcare data regulations, and promotes hearing health through local marketing initiatives and special events.

The position offers standard business hours Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is stated as $100,000 plus earning potential, including base salary and an uncapped commission structure.

Requirements

• Active licensure as a Hearing Instrument Specialist or Dispensing Audiologist.
• At least 1 year of training or related experience as a Hearing Instrument Specialist.
• Proficiency with Microsoft Office, Windows, CRM, and POS systems.
• Current knowledge of hearing aid devices and technology.

Nice To Haves

• Experience in a customer-facing role with a strong dedication to high-quality service.
• A confident, attentive, empathetic, and solution-oriented approach to customer care.
• Motivation to work in a purpose-driven environment and a desire to help others improve their quality of life.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
• Guide customers through hearing-device fittings and demonstrations and educate them about hearing health.
• Provide quality after-care services and personalized consultations tailored to customers’ needs and lifestyles.
• Lead sales of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to support a high-quality customer experience, effective schedule management, and smooth store operations.
• Maintain accurate customer records in compliance with protected healthcare data regulations.
• Support marketing initiatives and manage special events to promote hearing health awareness in the local community.
• Stay current on industry trends and maintain professional credentials through continuing education.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Health Savings Account
• Life insurance
• Family hearing aid benefits
• Paid Time Off (PTO)
• Paid holidays
• Volunteer time off
• Parental leave
• Access to a Wellness Hub
• Employee Assistance Program (EAP)
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms
• Base salary and an uncapped commission structure

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed