Hearing Aid Specialist

Amplifon•Bridgeport, WV

About The Position

Miracle-Ear is seeking a licensed Hearing Care Professional to lead customers through hearing evaluations, consultations, and device fittings. The role combines clinical care, customer service, sales, and community engagement to help customers improve their hearing and quality of life. The position reports to the Area Manager and contributes to office revenue and community engagement through clinical excellence and dedicated customer service. Compensation is listed as $100,000+ earning potential, including a base salary and an uncapped commission structure. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Miracle-Ear has more than 75 years in business and operates over 1,500 franchised and corporate-owned retail clinics across the United States. It is part of Amplifon, which has a presence in 25 countries and 20,300 employees worldwide.

Requirements

Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist.
At least 1 year of training or related experience as a Hearing Instrument Specialist.
Proficiency in Microsoft Office, Windows, CRM, and POS systems.
Current knowledge of hearing aid devices and technology.

Nice To Haves

Experience in a customer-facing role with a strong commitment to high-quality service.
A confident, attentive, empathetic, and solution-oriented approach to customer care.
Motivation to work in a purpose-driven environment and help others improve their quality of life.

Responsibilities

Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
Guide customers through hearing-device fittings and demonstrations and explain the importance of hearing health.
Provide after-care services and personalized consultations based on customers’ needs and lifestyles.
Lead sales of hearing aids and accessories to contribute to individual and office revenue goals.
Partner with the Front Office Associate to deliver a high-quality customer experience, manage schedules effectively, and support smooth store operations.
Maintain accurate customer records and protect privacy in compliance with regulations for protected healthcare data.
Support marketing initiatives and manage special events to promote hearing health awareness in the local community.
Stay current on industry trends and maintain professional credentials through continuing education.

Benefits

Medical, dental, and vision coverage.
401(k) with company match.
Health Savings Account.
Life insurance.
Family hearing aid benefits.
Paid Time Off (PTO).
Paid holidays.
Volunteer time off.
Parental leave.
Access to a Wellness Hub and Employee Assistance Program (EAP).
Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.