Hearing Aid Specialist

Amplifon • Lakeland, FL

2d • $100,000

About The Position

Miracle-Ear is seeking a licensed Hearing Care Professional to lead customers through the hearing-care journey. The role administers comprehensive hearing evaluations, provides personalized consultations, guides customers through hearing-device fittings and demonstrations, and delivers after-care services. It also contributes to office revenue and community engagement through clinical excellence, customer service, sales, and local outreach. The position reports to the Area Manager and offers standard business hours, Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is listed as $100,000+ earning potential, including base salary and an uncapped commission structure.

Miracle-Ear has operated for over 75 years and has more than 1,500 franchised and corporate-owned retail clinics across the United States. It is part of Amplifon, which operates in 25 countries and has 20,300 employees worldwide. Amplifon Americas is headquartered in Minneapolis, Minnesota, and supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear. The company also describes community giving through the Miracle-Ear Foundation, which directs a portion of every hearing aid sold to help someone in need.

Requirements

• Active licensure as a Hearing Instrument Specialist or Dispensing Audiologist.
• At least 1 year of training or related experience as a Hearing Instrument Specialist.
• Proficiency with Microsoft Office, Windows, CRM, and POS systems.
• Current knowledge of hearing aid devices and technology.

Nice To Haves

• Experience in a customer-facing role with a strong dedication to high-quality service.
• A confident, attentive, empathetic, and solution-oriented approach to customer care.
• Motivation to work in a purpose-driven environment and help others improve their quality of life.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
• Guide customers through hearing-device fittings and demonstrations and explain the importance of hearing health.
• Provide quality after-care services and personalized consultations suited to customers’ needs and lifestyles.
• Lead sales of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to deliver a high-quality customer experience, manage schedules effectively, and support smooth store operations.
• Maintain accurate customer records and protect privacy in compliance with protected healthcare data regulations.
• Support marketing initiatives and manage special events to promote hearing health awareness and local community engagement.
• Keep current with industry trends and maintain professional credentials through continuing education.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Health Savings Account
• Life insurance
• Family hearing aid benefits
• Paid time off
• Paid holidays
• Volunteer time off
• Parental leave
• Access to a Wellness Hub
• Employee Assistance Program
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms
• Base salary and an uncapped commission structure

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed