Hearing Instrument Specialist / Licensed Hearing Aid Dispenser
About The Position
Cranston Hearing Center is seeking a Licensed Hearing Aid Dispenser / Hearing Instrument Specialist to join its patient-focused hearing care team in Cranston, Rhode Island. The role provides hearing care in a supportive clinical environment that prioritizes patient relationships and quality care over high-pressure sales. The specialist conducts hearing evaluations, recommends and fits hearing solutions, and provides continuing care, education, and device support. The position also contributes to patient retention, referrals, outreach, and overall clinic performance while maintaining accurate records and collaborating with support staff.
Requirements
- Licensed Hearing Aid Dispenser / Hearing Instrument Specialist (required).
- Strong communication, counseling, and patient education skills.
- Ability to work independently and collaboratively in a team environment.
- High level of professionalism, organization, and attention to detail.
- Patient-first mindset and passion for improving quality of life through better hearing.
Responsibilities
- Conduct comprehensive hearing evaluations in accordance with Rhode Island licensing guidelines.
- Recommend personalized hearing solutions based on patients’ needs, lifestyles, and hearing goals.
- Fit, program, and adjust hearing instruments for optimal comfort and performance.
- Provide follow-up care, counseling, and long-term patient support.
- Educate patients and their families about hearing loss, treatment options, and device use.
- Perform in-office cleanings, troubleshooting, and minor repairs.
- Build long-term patient relationships through education and high-touch care.
- Provide a compassionate, supportive experience aligned with a “patient for life” approach.
- Communicate and follow up consistently to support patient satisfaction and retention.
- Support clinic growth through patient retention, referrals, and local outreach.
- Contribute to appointment conversion and overall clinic performance.
- Maintain accurate and timely patient records and documentation.
- Follow established clinical workflows and best practices.
- Partner with support staff to maintain an efficient, organized clinic environment.
Benefits
- 401(k) with matching
- Medical insurance
- Dental insurance
- Vision insurance
- Employer-paid life insurance
- Optional supplemental life and AD&D coverage
- Critical illness and hospital indemnity coverage
- Short-term and long-term disability
- Paid time off
- Employee discounts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
