HealthMarket Department Manager

Hy-Vee, Inc.•Kansas City, MO

12d

About The Position

The HealthMarket Department Manager leads a retail department, setting standards for product quality, presentation, customer education, team performance, cleanliness, sanitation, customer service, and profitability. The manager keeps current with health, wellness, and natural-product trends and helps customers locate products and understand product offerings. For homeopathic and natural wellness products, the manager may help customers find and access items but does not provide medical instruction or advice on product use. The role includes recruiting, hiring, training, supervising, and evaluating department employees; addressing performance and disciplinary matters; coordinating schedules, daily work plans, and department goals with store leadership; and overseeing ordering, replenishment, pricing, product rotation, expiration-date checks, sales analysis, ad projections, promotions, and displays. The manager also operates the cash register, maintains compliance with company policies and standards, and may assist in other store areas or special projects. The position is accountable to the Store Director, Store Manager, and Assistant Managers of Health Wellness Home, Store Operations, and Perishables. It directly supervises HealthMarket Department Employees. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Ability to deliver outstanding customer service and inspire the team to do the same.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to stay curious and keep up with trends in health, wellness, and natural products.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, pricing, and sales reports, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

High school diploma or equivalent preferred.
1 to 3 years of previous related work experience preferred.

Responsibilities

Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and overall profitability.
Encourage the team to greet and engage customers, creating a friendly and welcoming atmosphere and leading by example.
Help customers find products, reach items, carry heavy purchases, and otherwise support a positive shopping experience.
Stay current on trends across product categories and educate customers by offering suggestions and answering questions.
Help customers locate and access homeopathic and natural wellness products without providing medical instruction or advice on product use.
Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed.
Coordinate scheduling, daily work plans, and department goals in partnership with store leadership.
Oversee ordering, replenishment, pricing, product rotation, and expiration-date checks.
Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays.
Ensure sanitation guidelines and procedures are established and consistently followed.
Operate the cash register accurately and report discrepancies as needed.
Maintain compliance with Hy-Vee's dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.