Healthcare Product Management Manager
About The Position
Join Deloitte's Customer Strategy & Design practice to support healthcare clients with product strategy, design, and implementation, helping shape and deliver digital products for members, patients, providers, and pharmacy stakeholders. In this client-facing consulting role, you will advise client product teams on product vision, strategy, roadmaps, requirements, design, and delivery across initiatives involving access, claims, care management, and pharmacy experiences. You will partner with client executives, client product teams, and Deloitte cross-functional teams to translate healthcare needs into products that support business and user outcomes. The role offers opportunities to lead teams, contribute to pursuits, and mentor junior professionals. Deloitte's Customer Strategy and Design practice is the strategic and experiential hub of Deloitte Digital. Its teams include business strategists, operations experts, designers, and technologists focused on customer-centered solutions, with expertise in customer experience, marketing strategy, commercial transformation, innovation and design, customer segmentation, go-to-market strategy, channel optimization, service design, UX design, and customer analytics.
Requirements
- 7+ years of experience in digital or product management roles at, or consulting to, health plans, healthcare providers, pharmacy benefit manager (PBM) organizations, specialty pharmacies, or digital pharmacies.
- 5+ years of experience defining or advising on product vision, strategy, and roadmaps for healthcare digital products.
- 3+ years of experience translating business and client requirements into epics, user stories, and acceptance criteria.
- 3+ years of experience managing, or coaching teams to manage, product backlogs and release plans in Agile delivery models.
- 3+ years of experience with member, patient, provider, or pharmacy workflows for access, claims, benefits, care management, or medication services, and healthcare data and regulatory requirements.
- Ability to travel 50% on average, based on the work performed and the clients and industries or sectors served.
- Understand the unique context of healthcare providers and insurers and how to design innovative products within those constraints.
- Ability to work independently and collaborate as part of a team.
- Effective written and verbal communication skills.
- Attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Ability to lead projects or workstreams.
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
- Strong interpersonal skills and professional demeanor.
- Ability to meet deadlines.
- Ability to mentor and provide clear guidance to others.
Nice To Haves
- Experience in management consulting advising health plans, healthcare providers, PBM organizations, specialty pharmacies, or digital pharmacies on product management.
- Experience designing or implementing product operating models or product management capabilities for an organization.
- Experience in engineering, software development, data, or technical product management.
- Experience with AI-enabled product development.
- Experience leading client pursuits and mentoring junior professionals.
Responsibilities
- Advise client business and product executives on product vision, strategy, roadmaps, and investment prioritization.
- Lead Deloitte and client teams in gathering and prioritizing requirements and translating them into epics, user stories, and acceptance criteria; serve as a product management lead or embedded product owner on client engagements.
- Partner with client and Deloitte engineering, data, and design teams throughout delivery, balancing product scope, timelines, and user needs.
- Guide clients in managing product backlogs and release plans within Agile delivery models.
- Design and help clients adopt product operating models, governance, and ways of working, including discovery, prioritization, and product metrics.
- Apply knowledge of modern platforms and AI-enabled product development to shape client product solutions.
- Manage client relationships and lead pursuits.
- Develop and mentor junior talent.
Benefits
- Discretionary annual incentive program, subject to program rules and applicable factors.
- Broad range of employee benefits.
- Professional development opportunities, including skill building, leadership opportunities, mentorship, on-the-job learning, and formal development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
