Senior Product Manager - Healthcare
About The Position
The Senior Product Manager owns a share of the problem space for Quickcharge, Illumia’s point-of-sale and payments product for healthcare clients. Two Product Managers share this problem space; the role owns outcomes for its area, which may shift as priorities change. Working in an empowered product squad with a Product Designer and Tech Lead, the Senior Product Manager helps shape product strategy and leads discovery to identify and solve client problems, then verifies that solutions improve results for clients and Illumia. The role emphasizes outcomes rather than shipping a predetermined list of features. The Senior Product Manager identifies worthwhile opportunities within higher-level problems set by Healthcare product leadership, makes evidence-based decisions, and owns the roadmap and go/no-go calls for their area. The role involves continuous client discovery, managing value, usability, feasibility, and viability risks, and tying product decisions to business metrics. It also includes designing and evaluating AI-enabled features with Engineering, collaborating with another Quickcharge Product Manager on shared platform work, reporting progress using objectives, key results, risk, telemetry, and usage data, and mentoring other Product Managers. This role has no direct reports and reports to a Sr. Director within Product. The position is hybrid for candidates local to the Alpharetta, Georgia or Scottsdale, Arizona offices.
Requirements
- At least 5 years of Product Management experience in B2B SaaS or enterprise software, including ownership of a product line or large problem space.
- Direct experience with point-of-sale (POS) systems, payments, or transaction products, with a working grasp of payment processing, PCI scope, and reconciliation.
- Demonstrated customer discovery experience, including personally conducting interviews, prototyping, and usability testing.
- A track record of defining problems before being given a solution and stopping work when evidence does not support it.
- Ability to make and defend prioritization decisions with incomplete information and tie them to a business metric.
- Strong written and verbal communication skills, including presenting findings and recommendations to cross-functional leaders.
- Experience mentoring other Product Managers and resolving cross-team conflict without escalation.
Nice To Haves
- Familiarity with SVPG or Cagan-style product discovery, outcome-based roadmaps, and objectives and key results.
- Experience with multi-tenant SaaS platforms, including reliability and operating them at scale.
- Hands-on experience designing and evaluating AI-enabled product features.
Responsibilities
- Help shape the Quickcharge product strategy with Healthcare product leadership.
- Own the outcomes and opportunity space for an assigned part of Quickcharge, including deciding which problems to pursue or drop.
- Frame unclear problems and lead continuous discovery with clients through interviews, observation of retail and dining staff workflows, prototyping, and usability testing.
- Assess value, usability, feasibility, and viability—including payments security and compliance, legal, financial, and go-to-market risks—before committing to build.
- Set how the team tests ideas and use data to stop low-value work.
- Own the roadmap and go/no-go decisions for the assigned area, building from objectives and key results and distinguishing exploration from commitments.
- Translate client requests into underlying problems and work with Sales and Customer Success to align client promises with outcomes rather than specific features.
- Connect product decisions to business metrics and develop a defensible market and competitive perspective on healthcare point-of-sale and payments.
- Design AI-enabled features with Engineering and determine how to evaluate them.
- Collaborate with the other Quickcharge Product Manager on shared platform work and resolve trade-offs without escalation.
- Report progress on objectives, key results, and risk, using telemetry and usage data to assess outcomes rather than relying only on delivery milestones.
- Mentor other Product Managers.
Benefits
- Flexible time off, including paid holidays and volunteer time.
- Health, dental, and vision insurance plans beginning on the first day of employment.
- Employee assistance program (EAP).
- Employer-paid life insurance, AD&D, short-term disability, and long-term disability insurance.
- Flexible spending account (FSA) or health savings account (HSA).
- Matched 401(k).
- Employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
