Healthcare Customer Service Representative

CU Medicine•Aurora, CO

1d•$22 - $25•Remote

About The Position

University of Colorado Medicine (CU Medicine), the region’s largest and most comprehensive multispecialty physician group practice, is seeking a motivated and self-driven Healthcare Customer Service Representative. The role supports CU Medicine patients by responding to questions and concerns and handling correspondence requests, primarily by phone in a call center environment. The position is 100% remote, and out-of-state candidates will be considered. The representative works in a fast-paced, metric-driven environment, handling up to 60 calls per day and moving among multiple programs. They interact with patients, affiliate partners, payers, and healthcare providers; assist with billing and payment questions; research and reconcile accounts; and manage interactions in a positive, caring manner. Bilingual English/Spanish candidates may qualify for an additional $1.50 per hour, subject to language testing.

Requirements

High school diploma or equivalent.
At least 2 years of healthcare experience.
Technical proficiency.
Advanced verbal and written communication skills.
Strong interpersonal skills.
Professional maturity and sound judgment.

Nice To Haves

At least 2 years of medical billing experience.
Direct patient contact in a call center environment.
Exposure to insurance billing and medical terminology.
Written and verbal fluency in both English and Spanish; qualified bilingual employees are eligible for a $1.50 per hour language pay differential and must complete language testing.

Responsibilities

Receive and resolve up to 60 calls daily in a fast-paced, metric-driven environment.
Interact by phone with patients, affiliate partners, payers, and healthcare providers.
Collect payments and provide guidance on payment options for outstanding balances.
Update accounts with new or corrected information.
Request itemized statements and/or rebill claims when appropriate.
Explain medical bills and identify deductibles, coinsurance, copays, and other patient financial responsibilities.
Use analytical thinking to research and reconcile accounts.
Manage all interactions in a positive, caring manner.
Perform specialized tasks assigned by the manager and/or supervisor.