Healthcare Customer Service
About The Position
Century Linen & Uniform is seeking a motivated Customer Service - Order and Operations Specialist for its healthcare laundry facility. The role serves as a front-line representative of Century Linen’s customer care organization, handling calls, voicemails, and emails from external and internal customers across the company. It also provides administrative support to plant leadership and order updates to the production team. The position is full-time, first shift, Monday through Friday, 8:00 a.m. to 4:30 p.m., at the Balzano Facility in Johnstown, New York. The hourly salary range is $19.00–$22.00. The work is performed indoors in a seasonally heated and cooled environment with minimal noise. It involves considerable sitting and typing, communicating in person, by telephone, and via email, and moving objects weighing less than 25 pounds.
Requirements
- Healthcare customer service or laundry experience.
- Three years of previous customer service experience.
- Microsoft Office experience.
- Ability to multitask.
- Accuracy in data entry.
- Strong technology and verbal communication skills.
Nice To Haves
- Associate’s degree in business or a related field.
- Previous call center experience.
- Experience with Salesforce.com.
- Bilingual Spanish fluency, both verbal and written.
Responsibilities
- Deliver customer service in alignment with Century Linen’s customer experience strategy, service vision, standards, and values.
- Handle customer calls, emails, and messages by clarifying issues, researching them, locating information, providing resolutions with plant personnel, or escalating cases appropriately.
- Work toward speedy resolution of escalated and open cases in the employee’s plant and cases the employee opened.
- Enter customer visit details into Salesforce.com to support CRMs.
- Follow customer care policies and quality requirements.
- Maintain the customer database by entering and updating customer and case information.
- Keep current as products, processes, and policies evolve through continuous learning.
- Maintain department-specific equipment by following established procedures and reporting malfunctions.
- Provide plant administrative support, including safety, petty cash, reception, and general support to plant management.
- Perform other tasks as assigned by the manager.
- Provide order updates to the production team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
