Healthcare Customer Service Rep | Remote

Carenet Health•,

4d•Remote

About The Position

Carenet Health is hiring a remote Healthcare Customer Service Rep to support patients and health plan members. The role focuses on empathetic telephone engagement, helping members schedule care assessments, and assisting with healthcare-related questions and concerns. The position supports a 24/7/365 operation as needed and requires reliable attendance and adherence to a published schedule. The listed start date is November 5, 2026, and compensation is $15.00 per hour. Carenet Health is not authorized to hire in Arizona, California, Colorado, Maine, Nebraska, New Jersey, New York, Nevada, Oregon, Washington, Maryland, Rhode Island, West Virginia, Alaska, Hawaii, Connecticut, Delaware, Vermont, or Puerto Rico.

Requirements

High school degree or GED required.
Ability to read, write, and comprehend instructions and correspondence.
Ability to deal with and solve problems using sound judgment.
Computer skills, including navigating multiple programs, comfort using dual screens, and basic knowledge of Microsoft Office.
Reliable attendance and ability to adhere to a published schedule.
Ability to perform the listed responsibilities with or without reasonable accommodation.

Nice To Haves

Spanish-speaking ability is a plus.

Responsibilities

Provide exceptional customer service and engagement by telephone.
Promote customer satisfaction by providing quality service, identifying customer needs, and assisting with healthcare-related issues and concerns assessed through outreach programs.
Respond to the needs of a 24/7/365 operation as needed.
Research, identify, and solve problems; verify eligibility for services and place callbacks as required.
Meet and support established service, sales, and business objectives by meeting or exceeding performance standards.
Communicate effectively with callers from diverse socioeconomic, cultural, geographic, racial, and age groups.
Multitask by thinking, talking, and typing simultaneously.
Use listening skills to receive, process, and document detailed information.
Reach out to health plan members, guide them toward scheduling care assessments, and encourage them to take the next step in their care.