Customer Service Rep - Remote After Training

TEKsystems•Bellevue, NE

1d•$17 - $17•Hybrid

About The Position

Customer Service Representatives will support customers of a well-established retail brand offering apparel, blankets, home goods, and accessories. The role involves assisting customers in a high-volume retail and e-commerce environment with orders, product availability, promotions, shipping, returns, and other order-related questions. Representatives are expected to provide friendly, professional, and empathetic service while accurately entering order information, documenting interactions, and navigating multiple computer systems. The position is a two-month contract based in Bellevue, Nebraska. Candidates must be located in the Bellevue area. The first week of training is onsite, Monday through Friday, 9:00 AM to 4:00 PM, with a one-hour unpaid lunch. The second week is nesting/on-the-job training; from the third week, work is onsite or remote according to candidate preference. The operation is open for the four weekends between Thanksgiving and Christmas, with additional overtime hours offered.

Requirements

Previous customer service experience.
Strong verbal communication and active listening skills.
Comfort speaking with customers over the phone.
Strong data-entry skills and attention to detail.
Basic computer proficiency, including Microsoft Office.
Ability to learn new systems and product information quickly.
Dependability and ability to commit to a 40-hour workweek.
Ability to remain patient and professional when handling challenging customer interactions.
Must be located in the Bellevue, Nebraska area.

Nice To Haves

Retail, e-commerce, order processing, call center, or customer support experience.

Responsibilities

Handle a varying volume of inbound customer calls.
Help customers place orders accurately and efficiently.
Answer questions about products, availability, pricing, promotions, discounts, and order status.
Assist with questions about shipping, returns, and company policies.
Troubleshoot routine customer concerns and escalate more complex issues when needed.
Provide friendly, professional, and empathetic customer service.
Accurately enter order information and document customer interactions.
Navigate multiple computer systems while assisting customers.
Stay current on products, promotions, and ordering procedures.
Use downtime between calls to build product knowledge.
Meet established customer service, quality, and productivity expectations.