Healthcare Customer Service Representative | Remote

Carenet Health•,

7d•Remote

About The Position

Carenet Health is hiring a remote Healthcare Customer Service Representative, referred to in the description as an Engagement Specialist. The role involves reaching out to health plan members and helping them take charge of their health by encouraging them to schedule care assessments, including in-home or virtual healthcare evaluations. Team members explain healthcare program benefits, build rapport, address concerns and hesitations, and support members in setting healthcare goals. The representative also identifies and resolves potential issues, provides empathetic and proactive customer support, resets appointments and schedules when needed, and works toward productivity targets. Applicants must have a high school diploma or GED, strong computer and communication skills, customer service ability, and empathy. The position requires two monitors, each at least 22 inches, with both HDMI and DisplayPort connections, ready before the start date. Carenet Health is not authorized to hire in AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico. The listed start date is November 5, 2026. Completion of assessments may be required during hiring; assessments must be completed independently.

Requirements

High school diploma or GED; required and verified during the background check.
Strong computer skills, including data entry, screen navigation, and solid keyboarding speed.
Experience using Microsoft Outlook and Word.
Excellent customer service skills and a friendly, compassionate tone.
Ability to adhere to schedules and daily tasks.
Strong oral and written communication skills.
Genuine empathy and care for others.
Two monitors, each at least 22 inches, with both HDMI and DisplayPort connections, ready before the start date.

Responsibilities

Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations.
Build rapport and explain the value of the healthcare program in a friendly, welcoming, and member-focused manner.
Address hesitations and resistance, respond to concerns, and highlight program benefits to encourage engagement.
Help members set healthcare goals and guide them toward achieving those goals.
Identify, research, and resolve potential issues while providing exceptional customer service.
Address member concerns with empathy and senior sensitivity, keeping conversations solution-oriented.
Anticipate customer needs and provide proactive support to enhance the customer experience.
Meet productivity targets while maintaining motivation, a strong work ethic, and commitment to successful interactions.
Reset appointments and schedules as needed to meet customer needs and expectations.