Customer Service Representative (Healthcare)
Doctors Healthcare Plans•Coral Gables, FL
•Onsite
About The Position
The Customer Service Representative helps healthcare members understand their benefits, access care, and get support. The role involves responding to member, caregiver, and provider inquiries, resolving issues, coordinating with internal teams, supporting enrollment verification, and helping members schedule appointments and access care. This is a stable, full-time, onsite position with a consistent, structured workday and training and growth opportunities.
Requirements
- High school diploma, GED, or equivalent work experience preferred.
- Customer service experience; healthcare or call center experience is a plus but not required.
- Comfort using computers, email, and basic office software.
- Strong communication skills and a positive, patient approach.
- Ability to stay organized and handle multiple tasks.
- Fluency in English and Spanish is required.
Responsibilities
- Answer inbound calls and emails from members, caregivers, and providers.
- Respond to questions about benefits, eligibility, claims, and enrollment.
- Resolve most questions on first contact and work with internal teams when needed.
- Make outbound calls to welcome new members and complete enrollment verification.
- Assist members with scheduling appointments and accessing care.
- Document interactions clearly and accurately.
Benefits
- Competitive pay
- Medical, dental, and vision benefits
- Paid time off and holidays
- Supportive team environment
- Training and growth opportunities
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
