Customer Service Representative (Healthcare)

DOCTORS HEALTHCARE PLANS, INC.•Coral Gables, FL

3d•Onsite

About The Position

The Customer Service Representative helps healthcare members understand their benefits, access care, and get support. The role serves members, caregivers, and providers through inbound calls and emails, answers questions about benefits, eligibility, claims, and enrollment, and resolves most issues on first contact. The representative works with internal teams when needed, makes outbound calls to welcome new members and verify enrollment, assists with appointment scheduling and access to care, and documents interactions clearly and accurately. This is a full-time, onsite position with a consistent, structured schedule and a variety of tasks. The company describes a supportive team environment, training, and opportunities for career growth in healthcare.

Requirements

Fluent in English and Spanish.
Comfortable using computers, email, and basic office software.
Strong communication skills and a positive, patient approach.
Ability to stay organized and handle multiple tasks.
High school diploma, GED, or equivalent work experience preferred.
Customer service experience; healthcare or call center experience is a plus but not required.

Nice To Haves

Customer service experience.
Healthcare or call center experience.

Responsibilities

Answer inbound calls and emails from members, caregivers, and providers.
Help with questions about benefits, eligibility, claims, and enrollment.
Resolve most questions on the first contact and work with internal teams when needed.
Make outbound calls to welcome new members and complete enrollment verification.
Assist members with scheduling appointments and accessing care.
Document interactions clearly and accurately.