Byram Healthcare Customer Service Representative

Apria Healthcare • Anaheim, CA

1d • $20 - $25

About The Position

The Customer Service Representative provides a positive customer service experience that meets patients’ needs. The role involves educating patients on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. The representative supports Byram Healthcare patients and works with teammates, healthcare professionals, and the sales team.

Requirements

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Excellent written and verbal communication skills.
• Proficiency with MS Office and the ability to navigate multiple platforms.
• Ability to learn the company’s brand products and therapies.
• Strong customer service skills and the ability to resolve patient concerns.
• Soft skills that enhance the patient experience.

Nice To Haves

• Call center experience.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referral sources as needed.
• Use tools and resources to assist with order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals, and the sales team.
• Consistently meet required key performance indicators (KPIs).
• Perform other duties as required.

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) plan
• Flexible Spending Accounts
• Basic life insurance
• Short- and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED