Byram Healthcare, Associate Customer Service Representative

Apria Healthcare • Salt Lake City, UT

8d

About The Position

At Accendra Health, the Associate Customer Service Representative helps make healthcare easier by supporting patients who receive care outside traditional settings through the Byram Healthcare brand. The representative provides a positive customer service experience by educating patients about products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

The anticipated hourly pay for this position is $20 per hour.

Requirements

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Excellent written and verbal communication skills.
• Proficiency with MS Office and the ability to navigate multiple platforms.
• Ability to learn the company’s products and therapies.
• Strong customer service skills and the ability to resolve patient concerns.
• Ability to demonstrate soft skills that enhance the patient experience.

Nice To Haves

• Call center experience.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referral sources as needed.
• Use tools and resources to assist with order entry.
• Use comprehensive knowledge of Byram therapies to serve patients.
• Communicate effectively with patients, teammates, healthcare professionals, and the sales team.
• Consistently meet required key performance indicators (KPIs).
• Perform other duties as required.

Benefits

• Medical, dental, and vision care coverage.
• Paid time off plan.
• 401(k) plan.
• Flexible Spending Accounts.
• Basic life insurance.
• Short- and long-term disability coverage.
• Accident insurance.
• Teammate Assistance Program.
• Paid parental leave.
• Domestic partner benefits.
• Mental, physical, and financial well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED