Healthcare Coordinator

PDS Health•Arvada, CO

About The Position

The Healthcare Coordinator (HC) partners with supported dentists to help patients make a financial commitment to begin the recommended course of treatment promptly. The role involves explaining treatment choices and financial options, addressing common patient objections, and helping keep dentists’ schedules productive. The HC supports patients in a consultative and educational manner while contributing to a positive patient experience and long-term patient relationships. The position also involves coordinating with clinicians, obtaining insurance pre-authorizations when needed, supporting comprehensive care and referrals, participating in team meetings, and complying with company and regulatory policies. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Ability to work toward results, set realistic goals, meet commitments, persist, and prioritize daily work.
Ability to act as a patient advocate with flexibility, empathy, passion, and ethics.
Ability to make data-driven decisions and work in a detailed, organized, structured manner; comprehensive knowledge of operational processes and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Ability to listen and observe behavior and influence change toward mutually beneficial outcomes.
Self-motivation and reliability, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized, detail-oriented approach and ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Help patients make a financial commitment to begin the dentistry recommended by the dentist.
Become proficient in PDS systems, tools, and processes to help patients make decisions suited to their wants and needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Explain available financial options so patients can choose treatment that fits their budget.
Professionally address common patient objections to starting treatment.
Obtain insurance pre-authorizations for patients who need them before treatment.
Help ensure the office follows the Comprehensive Care Model and coordinate referrals outside the office when appropriate.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and communicate respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.