Healthcare Coordinator

PDS Health•Brentwood, CA

1d•$20 - $28

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment. The role involves understanding and using financial options to support case acceptance, educating patients about treatment choices, addressing common objections, and helping keep Dentist schedules productive. The Healthcare Coordinator supports patients in a consultative and educational manner while promoting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL). The position requires knowledge of office practices, technology applications, and patient insurance. The coordinator works with clinicians and office teams, handles patient records confidentially, and supports compliance with company policies and applicable regulations. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Flexible, adaptive, empathetic, passionate, and ethical approach to patient advocacy.
Data-driven, detail-oriented, organized, structured, and computer-proficient approach to operational processes.
Financial acumen, including understanding profit drivers, using metrics, helping team members and clinicians understand finances, and understanding local market drivers and competition.
Ability to influence through active listening and observing behavior and to create a win/win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency in the PDS system and tools to help patients make decisions suited to their wants and needs.
Execute the HC Handoff in partnership with each clinician for every exam patient.
Serve as a subject matter expert on available financial options and help patients find options that fit their budgets.
Professionally address common patient objections to starting treatment.
Obtain required insurance pre-authorizations before treatment when needed.
Ensure the office exemplifies the Comprehensive Care Model and make referrals outside the office when appropriate.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor in accordance with company policies, and treat others professionally and respectfully.
Ensure compliance with company policies and applicable state, federal, and other regulations.
Perform other assigned duties and responsibilities.