Healthcare Coordinator

PDS Health•Kissimmee, FL

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the treatment recommended by their Dentist. The role involves explaining treatment choices and financial options, addressing common objections, and helping keep Dentist schedules productive. Coordinators support patients in a consultative and educational manner while promoting a Perfect Patient Experience and creating Patients for Life. The coordinator is expected to learn the company’s systems and tools, support comprehensive patient care, uphold company standards and policies, and contribute to office performance and team activities. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Patient advocate who is flexible, adaptive, empathetic, passionate, and ethical.
Process-focused and data-driven, with attention to detail, organization, knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Ability to influence through active listening and observation and to create a win-win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Become proficient in PDS systems and tools to help patients make decisions suited to their needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Understand and explain available financial options so patients can choose treatment that fits their budget.
Professionally address common patient objections to starting treatment.
Obtain required insurance pre-authorizations before treatment when needed.
Ensure the office follows the Comprehensive Care Model, including referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and act as a steward of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.