Healthcare Coordinator

PDS Health•Peachtree City, GA

1d•$17 - $23

About The Position

The Healthcare Coordinator (HC) partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment promptly. The role involves understanding and using financial options to support treatment acceptance, educating patients about treatment choices, addressing common objections, and helping keep Dentist schedules productive. The HC supports patients in a consultative and educational manner while contributing to a positive patient experience and long-term patient relationships.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.
Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and prioritization.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused approach, including data-driven decision-making, organization, attention to detail, knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, supporting the financial understanding of team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and observation and creating a win-win need for change.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Help patients make a financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency in PDS systems, tools, and skills to help patients make decisions suited to their wants and needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Understand available financial options and present choices that fit patients’ budgets.
Professionally address common patient objections to starting treatment.
Obtain necessary insurance pre-authorizations before treatment when required.
Ensure the office follows the Comprehensive Care Model, including referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Represent the PDS Brand and make decisions consistent with its framework.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor in accordance with company policies, and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.