Healthcare Coordinator

PDS Health•Cincinnati, IA

13d•$17 - $23

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment promptly. The role involves understanding and presenting financial options, educating patients about treatment choices, addressing common objections, and helping keep Dentist schedules productive. The coordinator supports patients in a consultative and educational manner while promoting a positive patient experience and long-term patient relationships. The Healthcare Coordinator works with clinicians to complete the HC Handoff for each exam patient, obtains insurance pre-authorizations when needed, and supports comprehensive care in the office and through outside referrals. The role also involves participating in team meetings and huddles, understanding how the position affects business results, following company and regulatory requirements, and representing the PDS Brand professionally. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency in PDS systems, tools, and processes to help patients make decisions that fit their needs.
Execute the HC Handoff in partnership with each clinician for every exam patient.
Serve as a subject matter expert on available financial options so patients can choose treatment that fits their budget.
Professionally address common patient objections to starting treatment.
Obtain required insurance pre-authorizations before treatment when needed.
Help ensure the offices follow the Comprehensive Care Model, including referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business priorities and how the role affects metrics and results.
Represent the PDS Brand through decisions consistent with its brand framework.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor, and communicate respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.