Healthcare Coordinator

PDS Health•San Bernardino, CA

13d•$19 - $26

About The Position

The Healthcare Coordinator (HC) partners with supported Dentists to help patients make a financial commitment to begin the Dentist’s recommended treatment promptly. The role involves explaining treatment choices and financial options, addressing patient concerns, and helping keep Dentist schedules productive. The Healthcare Coordinator supports patients in a consultative and educational manner while contributing to a positive patient experience and long-term patient relationships. The position also supports the office’s Comprehensive Care Model, coordinates with clinicians during patient exams, obtains insurance pre-authorizations when needed, and participates in team meetings and daily huddles. The HC is expected to follow company standards and applicable regulations, maintain professional conduct, and understand how the role contributes to business results.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain patient-record confidentiality.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Results-oriented approach, including setting realistic goals, meeting commitments, prioritizing work, and persisting to achieve results.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused approach, including data-driven decision-making, organization, computer proficiency, and knowledge of operational processes.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and observing behavior and creating a win-win case for change.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency in PDS systems, tools, skills, and resources to help patients make decisions suited to their needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Understand available financial options and help patients choose treatment options that fit their budgets.
Professionally address common patient objections to starting treatment.
Obtain insurance pre-authorizations when required before treatment is completed.
Support the Comprehensive Care Model in the office and through referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and treat others respectfully.
Comply with company policies and state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.