Healthcare Coordinator

PDS Health•Mesa, AZ

5d•$18 - $25

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment. The role involves explaining treatment choices and financial options, addressing patient objections, and helping keep Dentist schedules productive. The Healthcare Coordinator supports patients in a consultative and educational manner while contributing to a positive patient experience and long-term patient relationships. The position also supports office operations and company standards, including obtaining insurance pre-authorizations, participating in team meetings and daily huddles, and ensuring compliance with company policies and applicable regulations. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented approach, including setting realistic goals, meeting commitments, prioritizing work, and persistence.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused and data-driven approach; organized, detail-oriented, computer proficient, and knowledgeable about operational processes.
Financial acumen, including understanding profit drivers, using metrics, and understanding local market drivers and competition.
Influencing skills, including active listening and observing behavior and creating a win-win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
Help patients make a financial commitment to begin the dentistry recommended by the Dentist.
Build proficiency in the PDS system and use its tools and skills to help patients make decisions that fit their wants and needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Develop subject-matter expertise in available financial options so patients can choose treatment that fits their budget.
Professionally address common patient objections to starting treatment.
Obtain insurance pre-authorizations when required before treatment.
Ensure the office exemplifies the Comprehensive Care Model and arrange referrals outside the office as appropriate.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and steward the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor in accordance with company policies; treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.