Healthcare Coordinator

PDS Health•San Antonio, TX

4d•$16 - $22

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment promptly. The role involves explaining treatment choices and financial options, addressing common objections, obtaining insurance pre-authorizations when needed, and helping keep Dentist schedules productive. The Healthcare Coordinator supports patients in a consultative and educational manner while contributing to a positive patient experience and ongoing patient relationships. The position also supports the company’s culture, operational practices, brand standards, and comprehensive-care approach. The Healthcare Coordinator participates in team meetings and huddles, follows applicable company and regulatory requirements, and may travel between offices. The stated pay range is $16.00–$22.25 per hour.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency in the PDS system and tools to help patients make decisions that fit their wants and needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Understand and explain available financial options so patients can choose treatment that fits their budget.
Professionally address common patient objections to starting treatment.
Obtain insurance pre-authorizations when required before treatment.
Help ensure the office follows the Comprehensive Care Model and make referrals outside the office as appropriate.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and treat others respectfully.
Comply with company policies and applicable state, federal, and other regulatory requirements.
Perform other assigned duties and responsibilities.