Healthcare Coordinator

PDS Health•Sparks, NV

1d•$19 - $27

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment promptly. The role involves explaining treatment choices, using available financial options to support case acceptance, addressing patient objections, and helping keep Dentist schedules productive. The Coordinator works with each patient in a consultative and educational manner while supporting a Perfect Patient Experience and creating Patients for Life. The Coordinator models company culture and operational practices, supports comprehensive patient care and the Comprehensive Care Model, and ensures compliance with company policies and applicable regulations. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Flexible, adaptive, empathetic, passionate, and ethical patient advocate.
Data-driven, detailed, organized, and structured process-focused operator with comprehensive knowledge of operational processes and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Ability to listen and observe behavior and influence others by creating a win/win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
Gain a financial commitment from patients to begin the dentistry diagnosed by the Dentist.
Develop proficiency in the PDS system and tools, skills, and talents to help patients make suitable decisions for their wants and needs.
Execute the HC Handoff in partnership with each clinician for every exam patient.
Serve as a subject matter expert on available financial options so patients can choose treatment that fits their budget.
Professionally address common patient objections to starting treatment.
Obtain necessary insurance pre-authorizations before treatment when required.
Ensure the office exemplifies the Comprehensive Care Model and make referrals outside the office when appropriate.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and treat others professionally and respectfully.
Ensure compliance with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.