Healthcare Coordinator

Team Select Home Care•Phoenix, AZ

7d•$18 - $25

About The Position

The Healthcare Coordinator supports the operational management of an assigned patient caseload by coordinating scheduling, processing payroll, and supporting day-to-day branch functions. The role helps ensure patients are appropriately staffed, payroll is accurate and timely, and communication between families, clinicians, and the branch remains consistent. It plays a key role in maintaining operational flow, data accuracy, and continuity of care. The position reports to the Director of Operations and is classified as non-exempt. The coordinator supports scheduling and coverage, payroll verification and timekeeping, communication with families and field staff, care coordination, recruiting and onboarding assistance, and general office operations. The role also requires maintaining confidentiality and adhering to and promoting the Compliance Plan.

Requirements

Strong organizational skills and ability to manage multiple cases simultaneously.
Ability to prioritize and respond effectively in a fast-paced environment.
Strong written and verbal communication skills.
Demonstrated ability to build rapport with families and operational staff.
Basic proficiency in Microsoft Office and electronic medical record systems.
High school diploma or GED required.

Nice To Haves

Bachelor’s degree in Business preferred.
Minimum two years of customer service or healthcare coordination experience preferred.

Responsibilities

Coordinate an assigned caseload by maintaining accurate staff schedules and coverage.
Develop, update, and manage field staff schedules within the electronic medical record system.
Monitor open shifts and help resolve coverage gaps.
Adjust schedules based on call-offs, staffing changes, and patient needs.
Participate in an on-call rotation to support after-hours scheduling needs.
Verify payroll for assigned cases, ensuring hours worked are accurate and aligned with scheduled care.
Review and validate time entries in collaboration with clinical staff before payroll processing.
Identify and resolve discrepancies related to timekeeping, scheduling, and documentation.
Maintain accurate EMR records related to schedules, hours, and staff assignments.
Communicate with families and field staff about scheduling updates and coverage changes.
Coordinate care in collaboration with operations and clinical leadership.
Build positive working relationships that support patient satisfaction and staff retention.
Document scheduling updates, payroll notes, and communication in Statewise and other designated systems.
Support recruiting efforts as needed, including candidate coordination and onboarding assistance.
Assist with general office operations, including phones, supplies, and device support.
Collaborate with branch leadership to identify and resolve operational issues.
Maintain confidentiality of employee, patient, and company information.
Adhere to and promote the Compliance Plan.