Healthcare Coordinator

PDS Health•Friendswood, TX

7d•$16 - $22

About The Position

The Healthcare Coordinator (HC) partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment. The role involves explaining treatment choices and financial options, addressing patient concerns, and helping keep Dentist schedules productive. The HC provides consultative, educational support while promoting a positive patient experience and long-term patient relationships. The Healthcare Coordinator works with clinicians and office teams, helps obtain insurance pre-authorizations, supports comprehensive patient care, and follows company policies and applicable regulations. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Patient advocate who is flexible, adaptive, empathetic, passionate, and ethical.
Process-focused, data-driven, detailed, organized, structured, knowledgeable about operational processes, and computer proficient.
Financial acumen, including understanding profit drivers, using metrics, building team members’ and clinicians’ financial understanding, and understanding local market drivers and competition.
Ability to influence through active listening and observation and to create a win-win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Help patients make a financial commitment to begin the dentistry diagnosed by the Dentist.
Use PDS systems and tools to help patients make treatment decisions suited to their wants and needs.
Complete the HC Handoff with each clinician for every exam patient.
Explain available financial options so patients can choose treatment that fits their budget.
Professionally address common patient objections to starting treatment.
Obtain insurance pre-authorizations when needed before treatment is completed.
Support the Comprehensive Care Model in the office and through referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business priorities and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and treat others respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.