Healthcare Coordinator

PDS Health•Concord, CA

5d•$20 - $28

About The Position

The Healthcare Coordinator (HC) partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment promptly. The role involves explaining financial options and treatment choices, addressing patient objections, and helping keep Dentist schedules productive. The HC supports patients through a consultative and educational approach while contributing to a positive patient experience and long-term patient relationships.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Patient advocate who is flexible, adaptive, empathetic, passionate, and ethical.
Process-focused, data-driven, detailed, organized, and structured, with comprehensive knowledge of operational processes and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, building team members’ and clinicians’ financial understanding, and understanding local market drivers and competition.
Ability to influence through active listening and observation and to create a win-win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency with PDS systems and tools to help patients make decisions suited to their wants and needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Understand available financial options and help patients choose options that fit their budgets.
Professionally address common objections to starting treatment.
Obtain required insurance pre-authorizations before treatment when needed.
Support the Comprehensive Care Model in the office and through referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.