Healthcare Coordinator

PDS Health•Scottsdale, AZ

5d•$18 - $25

About The Position

The Healthcare Coordinator partners with supported dentists to help patients make a financial commitment to begin the recommended course of treatment promptly. The role involves understanding and using financial options to support case acceptance, educating patients about treatment choices, addressing common objections, and helping keep dentist schedules productive. The coordinator supports patients in a consultative, educational manner while contributing to a positive patient experience and long-term patient relationships. The position also supports the office’s comprehensive care approach, patient insurance pre-authorizations, compliance with company and regulatory policies, and participation in team meetings and daily huddles. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.
Results-oriented approach, including setting realistic goals, meeting commitments, prioritizing work, and persisting to achieve results.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused and data-driven decision-making; organization; computer proficiency; and knowledge of operational processes.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and observing behavior and creating a win-win need for change.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry recommended by the dentist.
Develop proficiency in PDS systems and tools to help patients make informed decisions suited to their needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Understand available financial options and present choices that fit patients’ budgets.
Professionally address common patient objections to starting treatment.
Obtain necessary insurance pre-authorizations before treatment when required.
Help ensure the office follows the Comprehensive Care Model, including appropriate referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and communicate respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.