Healthcare Coordinator

PDS Health•Stockton, CA

18h•$21 - $29

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment promptly. The role involves explaining treatment choices and financial options, addressing patient objections, and helping keep Dentist schedules productive. The coordinator supports patients in a consultative and educational manner while contributing to a Perfect Patient Experience (PPE) and creating Patients for Life (PFL). The Healthcare Coordinator models company values and operational practices, works with clinicians on patient handoffs, and helps ensure comprehensive care. The role also involves understanding business metrics, maintaining compliance with company and regulatory requirements, participating in team meetings and huddles, and safeguarding confidential patient records. Travel between offices might be required.

Requirements

High School Diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented approach, including setting realistic goals, meeting commitments, prioritizing, and persistence.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused approach, including data-driven decision-making, attention to detail, organization, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and observing behavior and creating a win-win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency in the PDS system and tools to help patients make treatment decisions suited to their needs.
Execute the HC Handoff in partnership with each clinician for every exam patient.
Understand available financial options and present choices that fit patients’ budgets.
Professionally address common objections to starting treatment.
Obtain required insurance pre-authorizations before treatment when necessary.
Help ensure the Comprehensive Care Model is followed in the office and through outside referrals.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and treat others respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.