Healthcare Coordinator

PDS Health•Phoenix, AZ

5d•$18 - $25

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment. The role involves understanding and presenting financial options, educating patients about treatment choices, addressing common objections, and helping keep Dentist schedules productive. The Healthcare Coordinator supports patients in a consultative and educational manner while promoting a Perfect Patient Experience and creating Patients for Life.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Patient advocate who is flexible, adaptive, empathetic, passionate, and ethical.
Process-focused and data-driven, with attention to detail, organization, computer proficiency, and knowledge of operational processes.
Financial acumen, including understanding profit drivers and metrics, helping team members and clinicians understand finances, and understanding local market drivers and competition.
Ability to influence through active listening and observing behavior and creating a win-win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices according to the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency in PDS systems, tools, skills, and resources to help patients make decisions suited to their needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Understand available financial options and present patients with choices that fit their budgets.
Professionally address common patient objections to starting treatment.
Obtain insurance pre-authorizations when required before treatment.
Help ensure the office follows the Comprehensive Care Model, including referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor in accordance with company policies and treat others respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.