Healthcare Coordinator

PDS Health•Mesa, AZ

11d•$18 - $25

About The Position

The Healthcare Coordinator partners with supported dentists to help patients make a financial commitment to begin the recommended course of treatment promptly. The role involves understanding and presenting financial options, educating patients about treatment choices, addressing objections, and helping keep dentists’ schedules productive. The Healthcare Coordinator works with patients in a consultative and educational manner to support a positive patient experience and long-term patient relationships. The coordinator also supports comprehensive patient care, obtains insurance pre-authorizations when needed, participates in team meetings and huddles, and follows company policies and applicable regulations. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.
Results-oriented approach: energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Patient advocacy skills, including flexibility, adaptability, empathy, passion, and ethical conduct.
Process-focused approach, including data-driven decision-making, attention to detail, organization, structured work, knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and observing behavior and creating a win-win need for change.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Help patients make a financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency in the PDS system and tools to help patients make decisions suited to their wants and needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Understand available financial options and help patients choose options that fit their budgets.
Professionally address common objections to starting treatment.
Obtain insurance pre-authorizations when required before treatment.
Support the Comprehensive Care Model within the office and through referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and steward the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and treat others respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other assigned duties and responsibilities.