Healthcare Coordinator

PDS Health•Seattle, WA

4d•$23 - $33

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment. The role involves explaining treatment choices and available financial options, addressing common objections, and helping keep Dentist schedules productive. The Coordinator supports patients in a consultative and educational manner while contributing to a positive patient experience and long-term patient relationships. The position also supports office operations and patient care by coordinating clinician handoffs, obtaining insurance pre-authorizations when needed, participating in team meetings, and ensuring compliance with company policies and applicable regulations. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.
Travel between offices may be required.

Responsibilities

Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
Help patients make a financial commitment to begin the dentistry recommended by the Dentist.
Develop proficiency in PDS systems, tools, skills, and resources to help patients make treatment decisions suited to their wants and needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Understand available financial options and present patients with choices that fit their budgets.
Professionally address common patient objections to starting treatment.
Obtain insurance pre-authorizations for patients when required before treatment.
Support the Comprehensive Care Model in the office and through referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor in accordance with company policies; communicate respectfully and professionally.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.