Healthcare Coordinator

PDS Health•Albuquerque, NM

11d•$16 - $22

About The Position

The Healthcare Coordinator (HC) partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment promptly. The HC explains treatment choices and available financial options, addresses common objections, and helps keep Dentist schedules productive. The role supports patients through a consultative and educational approach while promoting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and prioritizing daily work.
Patient-advocacy skills, including flexibility, adaptability, empathy, passion, and ethical conduct.
Process-focused skills, including data-driven decision-making, attention to detail, organization, computer proficiency, and comprehensive knowledge of operational processes.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and observation and creating a win-win need for change.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency in the PDS system, tools, skills, and resources to help patients make decisions suited to their wants and needs.
Execute the HC Handoff in partnership with each clinician for every exam patient.
Become a subject matter expert on available financial options and help patients find choices that fit their budgets.
Professionally address common patient objections to starting treatment.
Obtain required insurance pre-authorizations before treatment when needed.
Help ensure the office follows the Comprehensive Care Model, including making referrals outside the office when appropriate.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor in accordance with company policies, and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.