Healthcare Coordinator

PDS Health•Orlando, FL

10d•$18 - $25

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment. The role involves explaining treatment choices and available financial options, addressing patient objections, and helping keep Dentist schedules productive. The Coordinator supports patients in a consultative and educational manner while contributing to a positive patient experience and long-term patient relationships. The position also supports the Comprehensive Care Model, patient-care coordination, and office operations. The Healthcare Coordinator participates in team meetings and huddles, follows company and regulatory requirements, and represents the PDS Health brand and its values.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Ability to set realistic goals, meet commitments, prioritize work, and achieve results.
Ability to be flexible, adaptive, empathetic, passionate, and ethical in advocating for patients.
Data-driven decision-making, attention to detail, organization, and computer proficiency.
Understanding of profit drivers and metrics, and ability to build financial understanding among team members and clinicians.
Ability to listen and observe behavior and influence change toward mutually beneficial outcomes.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized, detail-oriented, and able to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices according to the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry recommended by the Dentist.
Become proficient in PDS systems and tools to help patients make decisions suited to their wants and needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Understand available financial options and present choices that fit patients’ budgets.
Professionally address common patient objections to starting treatment.
Obtain required insurance pre-authorizations before treatment when needed.
Support the Comprehensive Care Model within the office and through referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and interact with others respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.