Healthcare Coordinator

PDS Health•Enterprise, NV

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the best course of treatment with urgency. The role involves explaining treatment choices, understanding and presenting financial options, addressing patient objections, and helping keep Dentist schedules productive. The coordinator supports patients in a consultative and educational manner while contributing to a Perfect Patient Experience and creating Patients for Life. The role also supports comprehensive patient care and the Comprehensive Care Model, works with clinicians on patient handoffs, obtains insurance pre-authorizations when needed, and participates in team huddles and meetings. The Healthcare Coordinator is expected to follow company standards and policies, comply with applicable regulations, and represent the PDS Brand professionally.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Patient advocate who is flexible, adaptive, empathetic, passionate, and ethical.
Process-focused operator who makes data-driven decisions, is detailed and organized, understands operational processes, and is computer proficient.
Financial acumen, including understanding profit drivers, using metrics, helping team members and clinicians understand finances, and understanding local market drivers and competition.
Ability to influence through active listening and observation and to create a win-win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain a financial commitment from patients to begin the dentistry diagnosed by the Dentist.
Become proficient in the PDS system and tools to help patients make decisions suited to their wants and needs.
Execute the HC Handoff in partnership with each clinician for every exam patient.
Serve as a subject matter expert on available financial options so patients can choose treatment that fits their budget.
Professionally address common patient objections to starting treatment.
Obtain insurance pre-authorizations for patients when required before treatment.
Help ensure the office follows the Comprehensive Care Model and coordinate referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor, and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.